TROUBLESHOOTING
Playback Error – How To Fix
2 mins read Playback is the most common issue that many customers face. Therefore, there are several fixes that we can try to prevent it from happening. Below are a few common reasons and the fixes to avoid playback errors on Joha IPTV.
Reason 1: Using Service on more than Allowed Devices:
One of the common mistakes customers make is using the service on more than the allowed devices. Therefore, if you are allowed to use one device, avoid using it on two devices.
If you have more than one device at home, you can always purchase the Add-on accounts to get support for streaming multiple devices simultaneously.
Reason 2: Playback on Specific Channels:
If you get the playback error while streaming and use only one device, check out other channels to verify if the playback occurs with that channel or with all of them.
If you are getting playback on a single or two channels,, you can report it to our team.
Reason 3: ISP Blocking the Connection:
It is also a common reason for playback errors: Most Internet Providers block access to IPTV, which is why you face this issue.
The only fix to avoid this issue is to use a VPN (a premium one); just download one of the below VPNs,
- NordVPN
- Express VPN
- IPVanish
Or any other of your choice, and connect to a different server to see if that works.